Refund Policy of QuietCourtyard
At QuietCourtyard, we take pride in the quality of the fresh ingredients and the care we take in crafting our pizzas for our treasured patrons. However, we understand that sometimes circumstances may necessitate the need for a refund. Our refund policy, outlined below, is designed to provide you with information on how you can seek a refund, should you be dissatisfied with your order.
Cancellation Policy
If you change your mind before your order has been dispatched or prepared, you are free to cancel your order. Please do so as quickly as possible to avoid any inconvenience. In most cases, orders are prepared promptly after being received. To cancel an order, please contact us immediately at +39 02 1234 5678.
Refund Eligibility
To be eligible for a refund, please ensure that:
- The request is made within 24 hours of receipt of your order.
- The product is significantly different from the description or has discernible defects.
- The incorrect item was delivered.
- The item is returned in its original condition, uneaten, and with the receipt or proof of purchase.
Non-Refundable Items
Please note that we cannot offer refunds for:
- Orders that are declined due to preference or taste.
- Any item not in its original condition or is damaged not due to our error.
- Orders where delivery attempts have been made unsuccessfully due to customer error (e.g. incorrect delivery address provided or no one is available to receive the order).
- Gift cards.
- Beverages such as juices or lemonades once they have been delivered.
Process for Requesting a Refund
If you believe you're eligible for a refund, please follow the steps below:
- Contact our customer service team at +39 02 1234 5678 immediately to discuss the issue with your order.
- Provide a clear explanation as to why you are seeking a refund, including any evidence such as photographs, if applicable.
- If your refund request is granted, our team will process it within a certain number of days (typically 5-10 business days).
- Refunds will be issued to the original method of payment. If the order was paid with cash, a refund will be returned via a bank transfer or as store credit at QuietCourtyard.
Credit Card Refunds
If your purchase was made using a credit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please consult with your credit card issuer on when the credit will be posted to your account.
Contact Us
If you have any questions about our refund policy, please do not hesitate to get in touch with us at:
Phone: +39 02 1234 5678
Address: Pizzeria Bella Napoli, Via Milano 12, 20121 Milano, Italy
For further details, please visit our website: quietcourtyard.sbs
This policy was last updated on March 30, 2023.